Why does Ohneka donate 5% of sales?

Ohneka is committed to promoting the sustainable use of water and protecting Canada’s environmental treasures for future generations. One way we do this is by donating 5% of all sales to reputable organizations focusing on water conservation and environmentally friendly causes.

What methods of payment does Ohneka accept?

We accept all major credit cards such as Visa, MasterCard, American Express, and Discover. Cards with a MasterCard or Visa logo are also accepted. Unfortunately, we do not accept checks, money orders or gift cards.

Caring for your bottle

Ohneka water bottles last a life time if properly maintained. We recommend hand-washing our painted vacuum insulated bottles with warm soapy water. A bottle brush should be used to clean the interior. Do not use bleach or chlorine to clean our products. Our plastic caps are dishwasher safe. 

Our painted vacuum insulated bottles should not be placed in the freezer, dishwasher, or on the stove. Due to the double walled construction, water inside the bottle will not freeze if placed in the freezer. If you require very cold water, add ice cubes with the water. Putting the bottles on the stove will affect the exterior of the bottle and also cause the vacuum insulation effectiveness to deteriorate. 

Can I become an Authorized Ohneka Dealer?

We are currently looking for dealers that are interested in carrying our products. We have a 50 unit minimum order to become an Authorized Ohneka Dealer. In order to keep your account active, you must spend at least $1,000 CAD annually with us. Contact us directly using the form below or by email at contact@ohneka.ca if you are interested in becoming an Authorized Ohneka Dealer.

My promotion code doesn’t work. What can I do?

If your promotion code doesn’t work, please double check that that you have entered it correctly. The promotion may have expired so make sure that it is still within the promotion period. If you are still having problems, get in touch with us at contact@ohneka.ca.

What does your shipping cost?

We have made shipping very easy for our customers. We have a standard shipping charge of $6.00 CAD. You can expect to have your Ohneka product in 5 to 8 business days.

What locations do you ship to?

We ship to anywhere in North America.  For large orders, please contact us directly at contact@ohneka.ca.

Return and Warranty

We offer a lifetime warranty and if you’re not fully satisfied with your purchase, please contact us. If you have purchased one of our products through a dealer, please contact them directly for their return policy. Our return policy does not cover regular wear and tear (which includes but is not limited to dents, scratches, powder coat chips, and other damages). Our warranty only covers manufacturing defects.